Effective and Last Updated: September 8, 2026
These Terms of Service ("Terms") are a binding agreement between you and Austin Web Services ("Austin Web Services," "we," "our," or "us"). By accessing austin-web-services.com, submitting a form, or purchasing or using our services, you agree to these Terms and our Privacy Policy. If you use the services for an organization, you represent that you have authority to bind that organization. If you do not agree, do not use the services.
Austin Web Services provides web design, development, hosting, maintenance, SEO, digital marketing, content production, automation, artificial intelligence, and related professional services (the "Services"). A proposal, statement of work, order form, invoice, or other written agreement may define project-specific scope, fees, timing, deliverables, and additional terms. If a project-specific agreement conflicts with these Terms, the project-specific agreement controls for that project.
As a user of our services, you agree to:
By providing your phone number, you agree to receive text messages from Austin Web Services. Message and data rates may apply. Message frequency varies. You can opt-out at any time by replying STOP. For assistance, reply HELP. For more information, please read our Privacy Policy at https://austin-web-services.com/privacy-policy.
Consent to receive marketing text messages is not a condition of purchase. Carriers are not liable for delayed or undelivered messages. You are responsible for charges imposed by your carrier and for keeping your mobile number current. Transactional messages may include responses to inquiries, appointment or project updates, and service notices. Marketing messages may include offers and information about our Services where you provided the required consent.
Some Services use artificial intelligence ("AI") and machine-learning technologies, including automated voice, chat, messaging, analysis, and content-generation tools. When an automated agent communicates directly with you, we intend to identify it as an AI or automated assistant where required by law. You must not represent AI-generated output as verified professional advice or use it unlawfully, deceptively, or without required disclosures and human review.
Our services utilize artificial intelligence (AI) and machine learning technologies. While we strive for accuracy, AI-generated content, responses, or outputs may occasionally be inaccurate, incomplete, or misleading. All AI-generated outputs are provided "as-is" without warranties of any kind. You agree that Austin Web Services is not liable for any business decisions, damages, or losses resulting from reliance on AI-generated information or interactions.
Fees, deposits, recurring charges, payment schedules, and refund or cancellation terms are stated in the applicable proposal, invoice, or service agreement. Unless otherwise stated, invoices are due upon receipt, deposits and work already performed are non-refundable, and you are responsible for applicable taxes. We may pause Services for overdue amounts after reasonable notice. Third-party costs, usage charges, media spend, domain fees, software subscriptions, and carrier or messaging fees are your responsibility unless expressly included in writing.
You retain ownership of materials you provide and grant us a limited license to use them to perform and promote the Services, subject to written confidentiality or portfolio restrictions. After full payment, you receive the rights to final deliverables expressly assigned in the applicable service agreement. We and our licensors retain ownership of pre-existing materials, software, reusable code, templates, know-how, methods, tools, processes, and third-party components. Third-party assets remain subject to their own licenses. Unless otherwise agreed in writing, we may display non-confidential completed work in our portfolio and marketing materials.
The number of revisions included in each project will be specified in the service agreement. Additional revisions beyond the agreed-upon number may incur additional fees.
We strive to meet all agreed-upon deadlines. However, timelines are estimates and may be affected by factors including client feedback timing, scope changes, and force majeure events.
You may not use the Services to violate law or another person's rights; distribute unlawful, deceptive, harmful, or malicious material; send spam or communications without required consent; interfere with or gain unauthorized access to systems; impersonate a person; conceal legally required AI disclosures; or make high-impact decisions using AI without appropriate human oversight. You are responsible for the legality of your campaigns, contact lists, consent records, content, and instructions.
The Services may integrate with or rely on third-party hosting, analytics, advertising, communications, payment, and AI platforms. Their terms and privacy practices apply to their services. We do not control and are not responsible for third-party outages, policy changes, account suspensions, data practices, content, or discontinued functionality.
Each party will use reasonable care to protect the other party's non-public information disclosed in connection with the Services and will use it only to perform or receive the Services. This obligation does not apply to information that is public through no breach, already lawfully known, independently developed, rightfully received from another source, or required to be disclosed by law.
To the maximum extent permitted by law, the Services and website are provided "as is" and "as available." We disclaim all express and implied warranties, including merchantability, fitness for a particular purpose, title, and non-infringement. We do not guarantee uninterrupted operation or any particular search ranking, traffic level, lead volume, revenue, advertising result, carrier approval, message delivery, or other business outcome.
To the maximum extent permitted by law, in no event shall Austin Web Services be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities. Our total liability for any claims arising under these Terms shall not exceed the amount you paid us for the Services in the three (3) months preceding the claim.
These limitations apply regardless of the legal theory and even if we were advised that damages were possible. Some jurisdictions do not allow certain limitations, so those limitations apply only to the extent permitted by law.
To the extent permitted by law, you agree to defend, indemnify, and hold harmless Austin Web Services and its owners, personnel, and service providers from claims, damages, liabilities, losses, and reasonable costs arising from your materials, misuse of the Services, violation of these Terms or law, or communications you direct us or a system to send without legally sufficient consent.
Either party may terminate Services as provided in the applicable service agreement. We may suspend or terminate access for nonpayment, unlawful or harmful use, a material breach, or a security risk. Upon termination, you remain responsible for amounts owed and work performed. Provisions that by their nature should survive termination will survive, including payment, intellectual-property, confidentiality, disclaimer, liability, indemnification, and dispute provisions.
These Terms are governed by Texas law, without regard to conflict-of-law principles. Before filing a claim, each party agrees to provide written notice and attempt in good faith to resolve the dispute informally for at least 30 days. Unless applicable law requires otherwise, state and federal courts located in Travis County, Texas will have exclusive jurisdiction, and each party consents to that venue.
We may update these Terms by posting a revised version and updating the date above. Changes apply prospectively unless otherwise stated. If any provision is unenforceable, it will be modified to the minimum extent necessary and the remaining provisions will continue in effect. Our failure to enforce a provision is not a waiver. These Terms and any applicable service agreement are the entire agreement concerning their subject matter.
For questions about these Terms of Service, please contact us at:
Austin Web Services
3112 Windsor Road
Austin, TX 78703
Email: team@austin-web-services.com
Phone: (512) 956-4027